Printed on every claim stub
The fine print, washed clean.
The same rules printed on the back of your claim stub, in plain words.
This website is a live demo of Rinse, Tekhx's ready-made laundry shop system. The shop is fictional; these are the terms a shop running Rinse publishes.
1. The price
Laundry is weighed in front of you (or at your gate by our rider) and priced by the rate table in force that day. The price on your claim stub is locked. A re-weigh at claim is written on your ticket with its reason. Bags under the minimum weight are charged at the minimum.
2. Estimates and bookings
The website's estimator and booking estimate are guides; the stub is the price. A booking is confirmed when we text you. We may move a pickup window for weather or a full route, and will text you first.
3. Care and pre-wash notes
We sort every load, wash whites and colours apart, and check pockets. Stains, tears and loose buttons we find before washing are written on your ticket as pre-wash notes. Items that bleed, shrink or need special care must be pointed out at drop-off; we wash them separately or decline them.
4. Damage and loss
Report damage or a missing item within 48 hours of claiming, with your stub. We investigate against the ticket's notes and photos. Our liability for an item lost or damaged through our fault is up to ten times the item's washing charge, or a fair value agreed with you for items declared at drop-off. We are not responsible for items left in pockets.
5. Claiming and unclaimed laundry
Claim with your stub, or your mobile number and a valid ID. Laundry not claimed 30 days after it is ready may be donated to charity, after reminders by text on day 3, 7 and 21.
6. Payment
Pay at drop-off, at claim, or online by GCash, Maya or bank transfer using the details on your order page. An uploaded proof is checked by the branch before it counts as paid. Laundry is released only when paid, except for suki accounts on credit.
7. Self-service
Self-service machines are used at your own care. Follow the house rules posted at the branch; we may refuse service to anyone who damages a machine.
See also our privacy notice.