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RinseLaundry shop

9 answers

Asked at the counter, answered here.

Minimums, the price lock, pickup windows, lost stubs and what happens to laundry nobody claims. Search, or browse by topic.

Questions

9 answers shown

How much is wash-dry-fold?Prices

₱32 a kilo in Marikina and ₱30 in Cainta, with a 7 kg minimum per load. The estimator on our Services page adds it up for you, add-ons and delivery included.

When will my laundry be ready?Service

Within 24 hours for regular service. Rush (same day, ready in about 6 hours) adds ₱50 a ticket. Your stub says the ready time, and we text you the moment it is ready.

How do I track my laundry?Service

Type the ticket number on your stub on our Track page, or scan the QR on the stub. You will see each load's step — washing, drying, folding, ready — and your balance.

Do you pick up and deliver?Delivery

Yes. Book a pickup on our website, pick a two-hour window, and a rider comes to you. The fee depends on your zone and is free above the zone's order amount.

How can I pay?Payment

Cash, GCash, Maya or bank transfer. For GCash, Maya or bank, send the reference number from your order page and we confirm it at the counter.

What if I lose my claim stub?Service

Come to the counter with the name and phone number on the ticket. We text a one-time code to that phone and release your laundry once you read it back.

What happens to laundry nobody claims?Policy

We text reminders 3, 7, 14 and 30 days after it is ready. Laundry unclaimed 30 days after the ready date may be donated, as printed on every stub.

What if something gets damaged?Policy

We check every load before washing and note stains, tears and pocket items on your stub. If something is damaged in our care, tell us at the counter; our liability is up to ten times the item's service fee.

Can I use the machines myself?Service

Yes. Self-service wash or dry is ₱70 a cycle, detergent included for the wash. Ask the attendant for a free machine.